Shipping Policy
Effective Date: 1st August 2025
Thank you for shopping with nz.ecotanka.shop. This Shipping Policy outlines how and when your order will be shipped and delivered.
Where We Ship From
All orders placed on our New Zealand shop currently ship 100% from our Global Warehouse in China.
This is temporary. Once a new local NZ distributor is on board, domestic fulfilment will resume.
Delivery Areas
We currently ship only within New Zealand. Orders placed from outside of New Zealand will not be processed.
Shopping from outside New Zealand?
Visit
ecotanka.shop to explore our global shop map and order from the ecotanka store closest to you.
Shipping Methods & Timeframes
We use trusted local courier services (e.g., NZ Post, Aramex, CourierPost) to deliver your order.
For products shipped within New Zealand:
- North Island: 1–3 business days
- South Island: 2–4 business days
- Rural addresses: Please allow an extra 1–2 business days
For products shipped from our global warehouse:
- Estimated delivery time is 7 – 14 business days, depending on location and customs processing.
You will be informed at checkout or via order confirmation if your product is being shipped from our global warehouse.
Please note: Delivery times may vary due to weather conditions, public holidays, or high-volume periods (e.g., Christmas).
Shipping Rates – New Zealand
Shipping costs are calculated automatically at checkout based on your delivery address and the total weight/volume of your order.
We use a smart weight system that calculates postage charges based on both actual weight and cubic weight as per our shipping provider's rates and algorithm.
How Our Shipping Cost Is Calculated for Shipments from Global Central Warehouse
Your final shipping cost is made up of:
• A small base parcel handling fee
• A per-kg freight rate based on chargeable weight including cubic weight
• A rural delivery surcharge if applicable
• Then a built-in shipping discount is applied automatically
You don’t see the maths, but it's less than our actual freight cost. You just get the final, discounted price at checkout.
Rural Delivery (for NZ Local Shipments)
Some New Zealand addresses are classified as rural by the courier networks.
If your postcode is listed as rural in our delivery zone database, an additional $5.70 rural surcharge will be added automatically.
No manual checking required — the system handles this for you during checkout.
Free Shipping (Coming Soon)
We plan to introduce free shipping for orders over $XXX.00 once we have enough real-world shipping data to confirm a fair and sustainable threshold.
Our goal is to make this change next year, after we’ve fully analysed delivery costs across all regions, weights, and address types — including rural zones — so free shipping doesn’t compromise service quality or product pricing.
Until then, all customers receive our discounted, real-world shipping rates calculated directly from our live courier logic.
Order Processing Times
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- You will receive a confirmation email with tracking details once your order has been dispatched.
Tracking Your Order
Once your order has shipped, we will send you a tracking number and link via email. You can check your order status using the link provided.
Shipping Policy – International Orders
All orders paid for and shipped from ecotanka to international destinations include all importation costs in the final price. This covers GST or VAT, customs clearance fees, and any applicable duties or tariffs.
There are no additional import costs charged to our customers.
Missed Deliveries / Re-delivery
If no one is available to receive your package, the courier may:
- Leave it in a safe place (if Authority to Leave is selected)
- Leave a calling card for re-delivery or pickup from a local depot
Please follow the instructions provided by the courier service.
Undeliverable Packages
If your package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Shipping Restrictions
- We do not currently offer international shipping to other countries from this shop.
Need Help?
For any shipping-related questions or concerns, please contact:
ecotanka New ZealandVisit our support portal: help.ecotanka.comPhone: 03 668 5264
This phone number is available between the hours of 1:00 PM – 6:00 PM (NZ local time), Monday to Friday.
