Common FAQs – ecotanka New Zealand
Common FAQs – ecotanka New Zealand
ORDERS, PAYMENTS & REFUNDS
Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe or PayPal, along with PayPal payments. We also offer local bank transfer payments at checkout. All prices are in NZD and include GST.
We accept all major credit and debit cards through Stripe or PayPal, along with PayPal payments. We also offer local bank transfer payments at checkout. All prices are in NZD and include GST.
Q: Can I change or cancel my order after it’s placed?
We process orders quickly, so if you need to make a change, please contact us immediately — ideally on the same day, even during weekends or holidays — via help.ecotanka.com.
Once your order has been shipped, we’re unable to make any changes.
We process orders quickly, so if you need to make a change, please contact us immediately — ideally on the same day, even during weekends or holidays — via help.ecotanka.com.
Once your order has been shipped, we’re unable to make any changes.
Q: What is your return and refund policy?
We follow the NZ Consumer Guarantees Act. If your item is faulty or not as described, we’ll arrange a replacement or refund. Change-of-mind returns are accepted at our discretion for unused items within 14 days. Please visit our Returns Policy
SHIPPING & DELIVERY
We follow the NZ Consumer Guarantees Act. If your item is faulty or not as described, we’ll arrange a replacement or refund. Change-of-mind returns are accepted at our discretion for unused items within 14 days. Please visit our Returns Policy
SHIPPING & DELIVERY
Q: Do you ship outside of New Zealand?
This store serves New Zealand customers only.
If you’re ordering from another country, head to ecotanka.shop to explore our global shop map and purchase from your local ecotanka store.
This store serves New Zealand customers only.
If you’re ordering from another country, head to ecotanka.shop to explore our global shop map and purchase from your local ecotanka store.
Q: How long will my order take to arrive?
Please see our Shipping Policy for more details. Shipping Policy
Please see our Shipping Policy for more details. Shipping Policy
Q: How do I track my order?
You’ll receive a tracking link via email once your order has shipped.
If your order is shipped from our global warehouse, the tracking link may not show any updates until the parcel arrives in New Zealand.
If you still can’t see tracking details after 10 days, please contact us at help.ecotanka.com.
Q: Will I be charged for any importation taxes, duties, or tariffs?
No. G.S.T, customs, and import duties are all pre-paid. There are no extra costs upon delivery.
PRODUCT MATERIALS
Q: What are ecotanka bottles made of?
Our bottles are made from high-quality, food-grade 18/8 304 stainless steel and are designed to last for years.
You’ll receive a tracking link via email once your order has shipped.
If your order is shipped from our global warehouse, the tracking link may not show any updates until the parcel arrives in New Zealand.
If you still can’t see tracking details after 10 days, please contact us at help.ecotanka.com.
Q: Will I be charged for any importation taxes, duties, or tariffs?
No. G.S.T, customs, and import duties are all pre-paid. There are no extra costs upon delivery.
PRODUCT MATERIALS
Q: What are ecotanka bottles made of?
Our bottles are made from high-quality, food-grade 18/8 304 stainless steel and are designed to last for years.
Q: Are ecotanka lids BPA-free?
Yes. All our plastic components, including lids and caps, are made from BPA-free materials.
Yes. All our plastic components, including lids and caps, are made from BPA-free materials.
Q: Can I use ecotanka bottles for hot and cold drinks?
Yes – especially when paired with our thermal jackets (kooler covers) or double-walled insulated models. However, always check the product description for temperature suitability.
CARE INSTRUCTIONS
Q: How do I clean my ecotanka?
We recommend hand-washing your bottle and lids using warm, soapy water to ensure long life and performance.
Yes – especially when paired with our thermal jackets (kooler covers) or double-walled insulated models. However, always check the product description for temperature suitability.
CARE INSTRUCTIONS
Q: How do I clean my ecotanka?
We recommend hand-washing your bottle and lids using warm, soapy water to ensure long life and performance.
· Single-wall bottles: Dishwasher-safe if needed, though hand-washing is still preferred.
· thermoTANKA bottles: Do not put in the dishwasher — the heat and pressure may damage the vacuum seal.
Q: Can I put my bottle in the freezer?
No. Freezing stainless steel bottles may damage or break the weld joints or seals.
To chill your drink, we recommend adding cold water and ice cubes instead.
No. Freezing stainless steel bottles may damage or break the weld joints or seals.
To chill your drink, we recommend adding cold water and ice cubes instead.
Q: Where can I find more care instructions?
For detailed care information or help with any product issues, please visit our support site at help.ecotanka.com.
OTHER QUESTIONS
For detailed care information or help with any product issues, please visit our support site at help.ecotanka.com.
OTHER QUESTIONS
Q: Do you offer bulk or wholesale pricing?
Yes. For bulk, wholesale, or fundraising orders, please contact us via help.ecotanka.com.
Yes. For bulk, wholesale, or fundraising orders, please contact us via help.ecotanka.com.
Q: Do you offer custom logo printing?
Yes, we do! Custom printing is a great way to promote your business, school, sports team, or event with a sustainable product people will actually use.
Yes, we do! Custom printing is a great way to promote your business, school, sports team, or event with a sustainable product people will actually use.
We offer several printing options to suit different bottle styles, order sizes, and budgets — whether you're after a small run or a large corporate order.
Q: Who do I contact for help?
Visit our support portal: help.ecotanka.com or call us at 03 668 5264 (available 1pm–6pm NZT, Mon–Fri).
Visit our support portal: help.ecotanka.com or call us at 03 668 5264 (available 1pm–6pm NZT, Mon–Fri).